Support Policy

Support Policy

We are committed to providing professional and timely support for all our premium WordPress themes. By using our products, you agree to the terms outlined in this support policy. We reserve the right to update this policy without prior notice.

✅ What Support Includes

  • 6 Months of Item Support from the purchase date (extendable to 12 months through ThemeForest).

  • Support Covers:

    • Theme installation & setup guidance

    • Theme features & functionality

    • Minor bug fixes related to our theme files

⚠️ Note: Users from Envato Elements are not eligible for item support.

🚫 What Support Does Not Include

  • Third-party plugin conflicts or compatibility

  • SEO, performance optimization, or marketing advice

  • Theme customization or custom feature development

  • Major layout redesigns or advanced coding support

📬 How to Request Support

You can reach us through any of the following official channels:

  • 📧 Email: support@wedesignthemes.com support@wedesigntech.com

Note: We do not offer support via phone, WhatsApp, Zoom, Google Meet, or any other real-time chat platform.

🕒 Support Hours & Response Time

  • Working Hours: Monday to Friday, 9:00 AM – 7:00 PM IST

  • Response Time:

    • Most queries are answered within 24 hours on business days

    • Complex issues may take 1–2 business days

    • Delays may occur on weekends and public holidays

🔧 Customization Requests

  • We offer limited customization services at $30/hour

  • Custom code is not covered under regular support

  • Long-term compatibility of customizations is not guaranteed

🌍 Support Language

  • All support is provided in English only

  • If you write in another language, we will use translation tools

  • For best results, please:

    • Use clear and simple English

    • Include screenshots

    • Share page URLs related to your issue

💡 Tips for Faster Support

To help us resolve your issue as quickly as possible:

  • Clearly describe the problem

  • Mention the theme name and version

  • Include screenshots and the exact URL

  • Let us know what steps you've already tried

🚫 Please Remember

Our support does not cover:

  • Core theme modifications

  • Third-party plugin or service integration

  • Feature requests or enhancements

For the best experience, always update your theme and required plugins to the latest version before contacting support.

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